Conflict Engagement: Creating Connection and Cultivating Curiosity, 115(9) Am. J. Nursing 60 (Sep. 2015).
Conflict Engagement: Emotional and Social Intelligence, 115(8) Am. J. Nursing 60 (Aug. 2015).
A Strategic Approach for Managing Conflict in Hospitals: Responding to the Joint Commission Leadership Standard, Part 1, 37 Joint Commission Journal on Quality & Patient Safety 59 (2011). FULLTEXT
A Strategic Approach for Managing Conflict in Hospitals: Responding to the Joint Commission Leadership Standard, Part 2, 37 Joint Commission Journal on Quality & Patient Safety 70 (2011). FULLTEXT
The Emerging Culture of Health Care: Improving End-of-Life Care through Collaboration and Conflict Engagement Among Health Care Professionals, 23 Ohio St. J. on Disp. Resol. 105 (2007). FULLTEXT
True Collaboration: Envisioning New Ways of Working Together, 18 AACN Advanced Critical Care 10 (2007) (with Dorrie K. Fontaine). FULLTEXT
Description and Evaluation of an Interprofessional Patient Safety Course for Health Professions and Related Sciences Students, 2 J. Patient Safety 207 (2006). FULLTEXT
Team Disputes at End-of-Life: Toward an Ethic of Collaboration, 10 Permanente J. 43 (2006). FULLTEXT
Manage Conflict Creatively, 25 Critical Care Nurse S31 (2005) (with Virginia L. Morrison). FULLTEXT
The Culture of Health Care: How Professional and Organizational Cultures Impact Conflict Management, 21 Ga. St. U. L. Rev. 5 (2005). FULLTEXT
Using Mediation Techniques to Manage Conflict and Create Healthy Work Environments, 15 AACN Advanced Critical Care 182 (2004). FULLTEXT
Conversations That Matter—The Road to Patient Safety, 18 Progress in Cardiovascular Nursing 63 (2003). FULLTEXT
Stanford Nurses' Strike: A Case Study of Negotiation, Mediation, and Conciliation in a Health Care Labor Dispute, 3 J. Alt. Disp. Resol. 29 (2001). FULLTEXT
Using Improvisation to Teach Communication in an Academic Medical Center, 1 J. Alt. Disp. Resol. 46 (1999). FULLTEXT
Newspaper & Magazine Articles
The Emerging Culture of Health Care: From Horizontal Violence to True Collaboration, Neb. Nurse, 2007, at 16 (with Mary Kunes Connell). URL
Conflict at End of Life: A Growing Need for Dispute Resolution Practices, Creighton Law., Fall, 2006, at 34 (with Jacquelin N. Font-Guzman). URL
Curing Conflict, Disp. Resol. Mag., 2004, at 5 (with Dale C. Hetzler, Virginia L. Morrison &
Lorraine Sanchez Hayes
). URL