- Synergy as Strategy: A Model for Clinical Partnering, 16 Nurse Leader 215 (2018). FULLTEXT
- Navigating, Building, and Strengthening Relationships, 16 Pepp. Disp. Resol. L.J. 163 (2016) (with Nancy Vanderlip, Scott Partridge & Jeremy Lack). FULLTEXT
- Polishing the Apple: A Holistic Approach to Developing Public Health Law Educators as Leaders of Change, 44 J.L. Med. & Ethics 87 (2016). FULLTEXT
- Conflict Engagement: A New Model for Nurses, 115(3) Am. J. Nursing 56 (Mar. 2015).
- Conflict Engagement: A Relational Approach, 115(7) Am. J. Nursing 56 (Jul. 2015).
- Conflict Engagement: Collaborative Processes, 115(5) Am. J. Nursing 11 (May 2015).
- Conflict Engagement: Creating Connection and Cultivating Curiosity, 115(9) Am. J. Nursing 60 (Sep. 2015).
- Conflict Engagement: Emotional and Social Intelligence, 115(8) Am. J. Nursing 60 (Aug. 2015).
- A Strategic Approach for Managing Conflict in Hospitals: Responding to the Joint Commission Leadership Standard, Part 1, 37 Joint Commission Journal on Quality & Patient Safety 59 (2011). FULLTEXT
- A Strategic Approach for Managing Conflict in Hospitals: Responding to the Joint Commission Leadership Standard, Part 2, 37 Joint Commission Journal on Quality & Patient Safety 70 (2011). FULLTEXT
- The Emerging Culture of Health Care: Improving End-of-Life Care through Collaboration and Conflict Engagement Among Health Care Professionals, 23 Ohio St. J. on Disp. Resol. 105 (2007). FULLTEXT
- True Collaboration: Envisioning New Ways of Working Together, 18 AACN Advanced Critical Care 10 (2007) (with Dorrie K. Fontaine). FULLTEXT
- Description and Evaluation of an Interprofessional Patient Safety Course for Health Professions and Related Sciences Students, 2 J. Patient Safety 207 (2006). FULLTEXT
- Team Disputes at End-of-Life: Toward an Ethic of Collaboration, 10 Permanente J. 43 (2006). FULLTEXT
- Healthier Hospitals?, 36 Nursing Mgmt. 34 (2005) (with Dorrie K. Fontaine). FULLTEXT
- Manage Conflict Creatively, 25 Critical Care Nurse S31 (2005) (with Virginia L. Morrison). FULLTEXT
- The Culture of Health Care: How Professional and Organizational Cultures Impact Conflict Management, 21 Ga. St. U. L. Rev. 5 (2005). FULLTEXT
- Using Mediation Techniques to Manage Conflict and Create Healthy Work Environments, 15 AACN Advanced Critical Care 182 (2004). FULLTEXT
- Conversations That Matter—The Road to Patient Safety, 18 Progress in Cardiovascular Nursing 63 (2003). FULLTEXT
- Stanford Nurses' Strike: A Case Study of Negotiation, Mediation, and Conciliation in a Health Care Labor Dispute, 3 J. Alt. Disp. Resol. 29 (2001). FULLTEXT
- Using Improvisation to Teach Communication in an Academic Medical Center, 1 J. Alt. Disp. Resol. 46 (1999). FULLTEXT
Newspaper & Magazine Articles
- The Emerging Culture of Health Care: From Horizontal Violence to True Collaboration, Neb. Nurse, 2007, at 16 (with Mary Kunes Connell). URL
- Conflict at End of Life: A Growing Need for Dispute Resolution Practices, Creighton Law., Fall, 2006, at 34 (with Jacquelin N. Font-Guzman). URL
- Curing Conflict, Disp. Resol. Mag., 2004, at 5 (with Dale C. Hetzler, Virginia L. Morrison & Lorraine Sanchez Hayes ). URL